Friday, January 20, 2012

4 Ways to Show Customers You Care About Them

I recently had brunch at one of our favorite local restaurants. This place is almost always crowded, but it's well worth the wait, so we braved the 11 a.m. brunch traffic. As expected, the place was packed. After finding a table, we placed our orders and anxiously awaited our brunch dishes.
When our food arrived, I found that my eggs were over-cooked. This was very disappointing , but I wasn't going to say anything. After all, we've had so many great experiences there. As it turns out, I didn't have to say anything because the restaurant manager came over and said: "I know you guys come in here frequently. I'm sorry you had to wait for your food and I see your eggs were over-cooked. I want you to know I appreciate your business, so here are two coupons for your next visit. I can also make you another entree if you'd like."
Talk about excellent customer service! While the freebie was nice, I think what really made the difference was that the manager not only recognized us, but expressed an appreciation for our loyalty.
Isn't recognition and appreciation what we all want?
Follow these steps to let your customers know you recognize and appreciate their business.
  1. Be observant: Notice when you have frequent or repeat customers; on the phone, via email, or in person, be aware of the number of times a customer is touching your business and your customer service department. Observe their habits. Do they talk about the same concerns? Do they have products they are loyal to? Let your customers know you recognize their buying habits.
  2. Face Issues Directly: When there is a source of conflict or a potential source of conflict, don't wait for your customers to point it out to you. Be diligent and address the concern head-on. Not only does this save your customer from complaining, it also shows that you really do try to view your company/product/services through the lens of your customer.
  3. Apologize: Sometimes a bad situation can be turned around with a simple apology. Regardless if you think the customer is right or wrong, the customer feels they have been wronged. Take a moment to give a sincere apology.
  4. Show Appreciation: Everyone wants to feel like they matter, so take a moment to show your customers how much they do matter to your business. Showing appreciate builds brand loyalty and trust. Trust = more sales.

Sunday, January 1, 2012

10 Avoidable Mistakes New Freelancers Make

New to freelancing? I could tell — you’re making beginner mistakes that I can smell from a mile away. But that’s okay: everyone has trouble adjusting to the realities of freelance life at first and you’ll get there eventually if you stick with it. Here are some pointers that might help you avoid some of the more serious mistakes.
The four capital mistakes of open source

You don’t charge enough.

You’re timid about stating the rate you feel you really deserve — which is normal. When your parents raised you to be a polite, upstanding member of society, they probably stripped you of your ability to negotiate as well.
But don’t undersell yourself! As a freelancer you’ve got more to take care of yourself that you might not have considered if you’re just jumping into this now. You need to take into account the tax you’ll need to pay — that’s not your employer’s job anymore — and if you haven’t factored in your own 401k or superannuation contributions, you’re going to end up in trouble in a few decades.
Work out how much you really need and don’t take a job that you can’t afford to take.

You work too much.

It’s easy to fill your plate up with too much work, particularly if you ignored rule one and didn’t charge enough. But you’ll just exhaust your creative reserves, as well as the energy that’s required to run a business.
Set your rate so that you earn enough that you don’t need to take on make-up jobs and set your limits so you can clock off at the end of the day and relax.

You don’t hit scope creep on the head as it happens.

Scope creep will happen in nearly every freelance role you ever take on. Hell, it happens in the office too — ask any employee if their boss has given them more than 40 hours of work a week and they’ll probably say yes.
Scope creep is bad. It interferes with the quality of work you do for the client who wants to cram more work into the same amount of time, and it impacts on the work you do for other clients. Hitting it on the head by reminding your client that this falls outside of the brief you based your estimate on or the hours you have available is important — do it sooner, never later.

You don’t market yourself.

It’s crazy how many freelancers you’ll meet who don’t market themselves — even those who provide marketing or public relations services! You need to put yourself out there and get your name in front of people every working day. You might have too much work now, but the nature of the freelance life is that you won’t have enough soon, so don’t let your promotional efforts slips.
The feast-and-famine rollercoaster that most freelancers fall prey to is no fun, but it is avoidable.

You don’t look into clients before working with them.

Every time a prospect expresses interest in your services, do you research before agreeing to anything. You can be sure they looked into you, so don’t feel bad about asking other freelancers who have worked for them if they’re good to work with and look at their history in business. If they seem like ethical, responsible and stable clients, go for it!

You don’t diversify your income streams enough.

Did you hit the jackpot and come across a client who satisfies almost all of your income requirements? It’s not really a jackpot — it’s dangerous. Never let a client take up more than a third of your roster, and that’s an absolute maximum. It’s better to play it safer and limit each client to a sixth of your monthly bills-and-debts income requirement so as not to put yourself at undue risk. Since you’re not an employee, not all clients will do you the courtesy of notice.

You don’t get a contract in play before starting work.

Without a contract, you’re putting yourself at immense risk — depending on the circumstances you could miss out on payment for a whole lot of work. You know you should have one, and today it’s not hard to get one in play at all, but how often do you bother to sort it out?
There are plenty of contract templates available that provide you with decent starting grounds. Getting your lawyer to draft one or edit a template is preferable, but if you’re just starting out as a freelancer I know you probably can’t afford one. Just make sure the template is reputable before you use it.

When the money flows, you don’t save the excess.

We have good months and bad months. Actually, it’s more accurate to say that freelancers tend to have incredible months and disastrous months.
But what did you do last time you had an incredible month with a few grand in extra cash coming in? You thought it’d be the new norm and spent the excess as a treat, didn’t you?
Here’s the thing: you’ll pay for that later — like next month, when the payments come in totalling less than expected and you can barely make rent, let alone feed yourself. When you have a great month, save the money, at least until you have at least three months of living costs saved away.
Then you can buy your toys.

You forget your goals as a freelancer.

You spend most of your time thinking with a day-to-day operations perspective, and that’s fine — that’s necessary to get the job done. But without taking a step back to think about the big picture, it’s easy to forget why you went freelance to begin with.
And when you forget why you did this in the first place, you’ll start to take on jobs you don’t really want to do, work hours you don’t want to work, and generally become as unhappy as you were as an employee… but without the ability to leave work behind at 5PM or take leave when you’re burnt out.
Here’s the secret: these are rookie mistakes, but they’re not limited to the rookies. We all make some of these mistakes, even years into the freelancing game. Some of us are better about it than others. One thing we all know for sure is that the sooner you start working on good habits, the less you’ll have to worry about in the future.

A Graphic Designer’s Strongest Weapons

Graphic designing is a diverse field and offers a number of job opportunities worldwide. Graphic design is not just a skill but it’s an art in itself. A graphic designer combines text, different visual elements like graphics, illustrations and a lot of brain storming to produce a visual message. Graphic designing skill requirements vary depending on the medium used. A graphic designer needs to look whether he is designing for a website, a hoarding or a TV commercial because every medium has its own requirements. Like other fields graphic designing also has some specialization areas. A designer should possess some skills and qualities in order to perform the job effectively. Let’s take a sneak peek into some of the most useful skills that when used in the right manner become the strongest weapons of a graphic designer!


Creativity

The characteristic which differentiates graphic designing from most of the other fields is creativity. Yes, it is creativity that can tell you if a person claiming to design that poster for you is a designer actually or is just a hoax. Innovation in design and colors is a key element in success of a graphic designer. Creativity in amateurs in this field may not be visible but with the passage of time it starts showing. The level up to which creativity can be harnessed also depends on the learning hunger of an individual.


Critical Sense

One of the strengths of a successful graphic designer is his ability to critically analyze the problem and the solution. He should have the ability to thoroughly analyze the social, economic and geographical aspects of the audience. He should also be fully aware of the client’s demand.


Communication Skills

Today’s job market has a big portion of freelance jobs. In this scenario the possession of good communication skills becomes even more important. Good communication skills will help secure attractive jobs. It is the communication skills that help both the designer and client have clarity of the job requirements.

Use of Software

Graphic designing industry took a new turn with the extensive use of computer. It speeds up the work and creates room for more creative ideas. There is a huge collection of graphic designing software available in the market that help the graphic designer in the whole process. A few popular examples are Adobe Creative Suite that includes Photoshop, Illustrator etc. and other major graphics software like Corel Draw, Freehand, QuarkXpress, and Xara Designer Pro.


Color Combinations

A good graphic designer always knows the right color combinations for the environment which he is working on. If the design is for a logo on the website then it should work with the color combinations used on the web pages. It also has a lot to do with the medium.  Print requires CMYK while RGB is used in electronic graphics, for example, in websites, TV productions etc.


Collection of Books

It is always handy to have a nice collection of books related to the field. Most updated editions and journals give a lot of information related to the current trends in the industry. Graphic designing is usually done in isolation from colleagues or coworkers (especially in freelance work) therefore a small library which helps in updating the skills is pivotal.


Pen & Paper

No matter which field you are in and how much technology advances, the necessity of pen and paper will remain. Sketching the initial idea, taking notes in meetings and jotting down ideas whenever they come to mind, help a lot in implementing a perfect design.
There are some personal qualities which a graphic designer must possess. Professional skills, efficient use of technology and keeping oneself updated with the latest trends is equally important.
Now that you have learned about these weapons, all you need is to get set and take maximum advantage of them!


Read more: A Graphic Designer’s Strongest Weapons - Geeks Zine http://geekszine.com/a-graphic-designers-strongest-weapons-448.html#ixzz1iE4iK0vm

50 Free Fonts to Enhance Your Designs



Read more: http://www.smashingapps.com/2011/12/29/best-of-2011-50-free-fonts-to-enhance-your-designs.html#ixzz1iE3c055H